Shipping and Returned Package Policy
All regular orders (does not include bulk orders) are shipped via USPS priority mail and UPS. Estimated shipping time does not include the number of days it will take to process your order. The current processing time ranges from 7-14 business days. USPS and UPS shipping time is approximately 1-3 days. Once we deliver your package to USPS or UPS, we have no control over exactly when the package will be delivered to you. You will be provided a tracking number when your order is ready to be shipped.
Returned Package Policy
If an order is returned to Stoned by SBF as undeliverable by the mail carrier to the address entered at checkout by the customer, the customer will incur a handling fee to process reshipping (currently $5) and will need to pay shipping a second time to have the the item shipped to the correct address.
The item can only be reshipped once Stoned by SBF receives possession of the item from USPS or UPS. The mailer packaging must be unopened and the reason for return must be undeliverable to the address listed on the mailing label, per USPS or UPS.
Please understand there can be delays in packages being returned to the post office/Stoned By SBF and the timeframe is out of our control. Expect unusual delays around the holidays. The customer must initiate the request to reship the item by paying the Returned Package Re-shipping and Handling Fee by placing it in the cart and checking out on the website with the correct mailing address.